Successories Menu Cart

212 The Extra Degree

Code: 781026A

212 The Extra Degree

By Sam Parker and Mac Anderson
Format: Hardcover
Pages: 96
Dimensions: 170 mm x 170 mm
Fastest delivery time: 1 to 2 days

212º The Extra Degree is a must-have in every personal and business library. A Simple Truths #1 bestseller, the concept is simple: At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference.

This analogy reflects the ultimate definition of excellence. The one extra degree of effort, in business and life, can separate the good from the great. The 212º concept is vividly illustrated for every aspect of your life through powerful stories that will inspire and motivate yourself or your team to the next level of success.

We hope that you will join the people, businesses, and schools that have taken action and adopted the 212º concept and used the one extra degree to attain their goals.

"The theme for our annual convention was created around The Extra Degree. The video was powerful and the book made a perfect meeting gift!" - Mike Butkus, McDonalds Corporation.

More Simple Truths Motivational and Inspirational Books

Stepping Up

By John J. Murphy Format: Hardcover Pages: 112 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Stepping Up will teach you the 10 steps for advancing your career now. It's the only book of its kind in the Simple Truths library and you will come away with solid steps on how to move ahead in your career goals after reading John's book. What Are You Doing with Your 24 Hours Today? How often do you hear people use time as an excuse to not get something done? We hear it quite frequently. In fact, it is one of the most common excuses (inputs) that limit successful outputs. If we don't take time for what really matters, we cannot possibly expect an improvement in results. As Albert Einstein once noted, insanity is doing the same thing over and over again and expecting different results. The real key then is not the amount of time we have. We all have 24 hours in a day. It is how we prioritize our activities and use the time we have. The reality is it's time to Step Up or step aside. So many times I’ve said, “It’s not what you say, but how you say it that turns the switch from off to on." John’s writing style is clear, concise and engaging. He asks questions to make you think and makes his point in a way that makes the reader say, “Wow. I never thought of it quite that way!” If you’re totally pleased with the success you’ve had in your career and in life, you can stop reading now. If, however, you’d like to step up and tap into your true potential, John's latest book, Stepping Up…10 Takeaways for Advancing Your Career, is for you.

The How of Wow!

By John J. Murphy Format: Hardcover Pages: 91 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you ever think customers are a pain in the butt, try to do business without them. When was the last time you were “wowed” by the service you received? Maybe you were wowed while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that – secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans – customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception. Downloadable discussion guide Are you using The How of Wow! as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on: Understanding what it takes to really wow customers today Defining who are your “Big C” customers Understanding your customer experience, and what they expect from your organization Using your tangible and intangible assets to really create raving fans. And more…