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212 Service

Code: 78127A

212 Service
R93

By Mac Anderson
Format: Hardcover
Pages: 107
Dimensions: 170 mm x 170 mm
Fastest delivery time: 1 to 2 days

At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. The one extra degree of effort, in business and life, can separate the good from the great.

In 212º Service, Mac Anderson covers the ten rules for creating a top notch service culture that any type and any size business can employ to take their service culture to the extra degree. Written with real life examples, this book will have your team excited and coming up with their own ideas to make your service culture the best it can be. This is a great way to kick off your meeting or new hire training followed by each employee reading and discussing this engaging book.

With the powerful DVD movie included, use as a kick off at new employee training, sales meetings, and national conventions.

Downloadable Discussion Guide

Are you using 212º Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book, and will help you get the most of your event.

Included are discussion points and questions that will help your team focus on:

Creating a common definition of 212º Service and a great service culture
Understanding key concepts such as becoming a servant leader
Defining a company vision that will engage the hearts and minds to deliver exceptional service

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