By Mac Anderson and Tom Feltenstein
Dimensions: 170 mm x 170 mm
Fastest delivery time: 1 to 2 days
Recommended reading for any organization who wants to stand out from the competition and develop new ways of thinking about how to succeed in today’s economic times.
This is not your typical business book on implementing or managing change. This creative book will help you inspire your team to embrace change and realize that change can be good!
Change Is Good…You GoFirst is filled with memorable stories that are used to illustrate and reinforce key points. The twenty-one stories, accompanied by terrific illustrations to help drive the point home, will inspire you and your team to stop conducting business as usual!
Deciding to make changes is the easy part. Getting your people on board is much more difficult! This creative book will help you inspire your team to embrace change and realize change can be good!
Best selling author, Mac Anderson (over 2 million of his books have sold) and Tom Feltenstein, highly successful marketing consultant to the hospitality industry, have teamed up to write an unforgettable book on inspiring change in your organization. It’s a must read for every manager in your company!
By Stephen R. Covey Format: Hardcover Pages: 112 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days “The key to life is not accumulation. It’s contribution.” That quote from Stephen R. Covey described how he lived his own life. He was a legendary figure—an internationally respected leadership authority, family expert, teacher, organizational consultant and author, whose advice gave insight to millions. Enjoy the wisdom from the ages that inspired one of the great men of our times.
By Robert Smith Format: Hardcover Pages: 144 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days 20,000 Days... and Counting provides simple strategies to make each day of your life one of intense purpose and lasting influence. One hundred years from now, what will you have left behind? What will your legacy be? Most people measure their life in years. But what if you could live each day with intense purpose, constant joy, and lasting influence? 20,000 Days… and Counting provides simple strategies that will allow you to be 100 percent present and intentional with every passing minute of every day, for the rest of your life. This is not a book to be used for passing the time; it’s a book to be used for squeezing every last day, hour, minute, and second out of life until your life is done and you’ve given, loved, and celebrated all your could.
By Nido R. Qubein Format: Hardcover Pages: 112 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days People tend to order their lives according to conventional wisdom, a generally accepted set of principles that may include centuries-old folk sayings or that may have arisen from contemporary experience. These sayings and beliefs have become so ingrained in the public mind that they are often referred to as common sense. In both your business and your personal life, following conventional wisdom is usually the safe approach. But the people who make a remarkable difference in the world are typically those who examine conventional wisdom with a critical eye, using uncommon sense.
By John J. Murphy Format: Hardcover Pages: 91 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you ever think customers are a pain in the butt, try to do business without them. When was the last time you were “wowed” by the service you received? Maybe you were wowed while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that – secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans – customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception. Downloadable discussion guide Are you using The How of Wow! as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on: Understanding what it takes to really wow customers today Defining who are your “Big C” customers Understanding your customer experience, and what they expect from your organization Using your tangible and intangible assets to really create raving fans. And more…
By Ken Blanchard and Barbara Glanz Format: Hardcover Pages: 80 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours? Your competitive edge in today’s business environment is in how your customers are treated. If you want to succeed, it’s time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd. Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization. “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book and then some.” ~ Mac Anderson, founder, Simple Truths
By John C. Maxwell Format: Hardcover Pages: 144 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The key to becoming an effective leader is not to focus on making other people follow, but on making yourself the kind of person they want to follow. You must become someone others can trust to take them where they want to go. The characteristics that define true leaders are tackled in The Right to Lead by John Maxwell. And there’s no better person to provide insight on the subject. An internationally recognized leadership expert, speaker and author, John has sold more than 18 million books. His organizations have trained more than two million leaders worldwide. In The Right to Lead, you’ll read about people who have earned the right to lead others. They display the key qualities that made them worthy of followers: action, vision, sacrifice, risk, determination, service and integrity.
By Mac Anderson and BJ Gallagher Format: Hardcover Pages: 144 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days This great little book contains 21 short chapters detailing aspects of a happy life, from having "An Attitude of Gratitude" to "Making Peace with the Past". Filled with poetry, stories, and photography to brighten any day and cause reflection over the little blessings in life. If you can't find happiness inside yourself, you'll never find it in the outside world, no matter where you move. Wherever you go, there you are. You take yourself with you. This is the essence of happiness – learning to find inner contentment in any situation. BJ Gallagher and Mac Anderson have teamed up again to put out another fantastic gift book. This book is an easy read detailing the collective life wisdom of the two authors. The Road to Happiness will make a great gift or addition to your own personal library.
By Todd Duncan Format: Hardcover Pages: 96 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you are one of the 14 million people that sell for a living – this book is for you! Whether you work for a fortune 500 company or are a one person show – the sales tips in this book will provide valuable tools for your success. Send and unexpected shot of inspiration to your salespeople and your distributors in field, or present it at your next sales meeting. Todd Duncan is a sales expert. And, whether we want to admit it or not, all of us are in the sales business in one form or another. In his book, The Simple Truths of Selling, Todd has captured the foundational truths of selling that can endow any salesperson with success, no matter their product or industry. This book truly captures what the essence of successful selling is all about. Its simplicity and clarity is powerful, and it should be a sales classic for many years to come. Todd is one of the nation’s leading sales experts, and his book “High Trust Selling” was on the Wall Street Journal’s best-seller list. His books, audiotapes and sales seminars have inspired thousands of people around the world.
By Vince Lombardi and Vince Lombardi Jr. Format: Hardcover Pages: 126 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Inspired by Lombardi’s famous speech – “What it Takes to be #1”– this book is filled with vintage photographs, inspiring quotes and nine chapters that tie Lombardi’s philosophy into your organization or personal life. “Winning is not a some time thing; it’s an all the time thing. You don’t win once in a while; you don’t do things right once in a while; you do them right all the time. Winning is a habit, so is losing…” – Excerpt from Vince Lombardi’s speech, “What it takes to be #1” Lombardi! Perhaps no single word in the English language communicates such strong visions of excellence, discipline, commitment, and of course winning. The Lombardi philosophy transcends football. His powerful words capture the fundamentals of success — in any sport, any business, any life and any age. This remarkable gift book will bring Lombardi’s philosophy to life, like never before. Vintage photographs (some seen for the first time), great quotes, and nine inspirational chapters by Lombardi’s son, Vince Lombardi, Jr. that tie back to his father’s speech (Commitment, Discipline, Excellence, Mental Toughness, Habit, Faith, Passion, Results, and Truths).