By Mac Anderson
Dimensions: 170 mm x 170 mm
Fastest delivery time: 1 to 2 days
Have you ever wondered why some people, regardless of their circumstance, can stay energized and excited about life while others are controlled by their circumstance? Charging the Human Battery was written to help discover, and truly understand, what makes us tick.
This book is filled with stories and quotes that are designed to engage your brain and your heart, to help you think about life in a new way. Because one idea, if you’re ready for it, can change your life forever.
Just remember: people are like sticks of dynamite; the power’s on the inside, but nothing happens until the fuse gets lit. We hope that when you read this book, you will find many aha moments that will help light your fuse and keep it burning.
By Nido R. Qubein Format: Hardcover Pages: 112 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days People tend to order their lives according to conventional wisdom, a generally accepted set of principles that may include centuries-old folk sayings or that may have arisen from contemporary experience. These sayings and beliefs have become so ingrained in the public mind that they are often referred to as common sense. In both your business and your personal life, following conventional wisdom is usually the safe approach. But the people who make a remarkable difference in the world are typically those who examine conventional wisdom with a critical eye, using uncommon sense.
By John J. Murphy Format: Hardcover Pages: 91 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you ever think customers are a pain in the butt, try to do business without them. When was the last time you were “wowed” by the service you received? Maybe you were wowed while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that – secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans – customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception. Downloadable discussion guide Are you using The How of Wow! as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on: Understanding what it takes to really wow customers today Defining who are your “Big C” customers Understanding your customer experience, and what they expect from your organization Using your tangible and intangible assets to really create raving fans. And more…
By BJ Gallagher Format: Hardcover Pages: 125 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Filled with original poetry by BJ Gallagher, quotes to inspire and stories of inspiration that you will want to share with your friends, family and co-workers featuring a timely message of perseverance for today's tough times . The Power of Perseverance! We all have doubts, fears and disappointments in our lives. During those times, we look for shots of inspiration and encouragement to get us through. That's what this little book is all about! BJ Gallagher has written 27 inspirational books and we think this one will become one of your favorites. It is about the power of perseverance to pull you through tough times. The stories, quotes, photography and BJ's special brand of poetry will light your inner fire and keep you moving forward during tough times.
By Al Ritter Format: Hardcover Pages: 96 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days When all is said and done, much of life’s satisfaction comes down to the quality of our relationships. Think of all the applications in your life for good people skills. What you’ll learn in this book can make your marriage better and greatly improve your relationships with family members, coworkers, your boss and even your friends. And since most of our satisfaction in life comes from meaningful relationships, this may be the most important book you’ll ever read. Download a free discussion guide Are you using The 100/0 Principle as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on: Understanding how The 100/0 Principle can transform both personal and professional relationships Identify ingkey relationship pitfalls, and learn how to overcome them Discovering how key concepts such as all or nothing, awareness and choice, and unconditional love can improve the strength of your personal relationships
By Michael McMillan and John J. Murphy Format: Hardcover Pages: 104 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Cultivating high-performance teamwork is like growing a garden. We get out of it what we put into it. The i in Team challenges common misperceptions about teamwork and exposes the critical ingredients missing from many of today’s teams, businesses, and organizations. In it, authors Michael McMillan and John Murphy show you how to experience a paradigm shift, transcending independent thinking and unleashing interdependent power. This book will show you how to tap the unique potential, inputs and talents of the individuals on your team, while creating more intrigue, involvement and interaction among team members. In reading The i in Team, you’ll discover that not only is there an ’i“ in team, there are many.
By John C. Maxwell Format: Hardcover Pages: 144 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The key to becoming an effective leader is not to focus on making other people follow, but on making yourself the kind of person they want to follow. You must become someone others can trust to take them where they want to go. The characteristics that define true leaders are tackled in The Right to Lead by John Maxwell. And there’s no better person to provide insight on the subject. An internationally recognized leadership expert, speaker and author, John has sold more than 18 million books. His organizations have trained more than two million leaders worldwide. In The Right to Lead, you’ll read about people who have earned the right to lead others. They display the key qualities that made them worthy of followers: action, vision, sacrifice, risk, determination, service and integrity.
By Ken Blanchard and Barbara Glanz Format: Hardcover Pages: 80 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours? Your competitive edge in today’s business environment is in how your customers are treated. If you want to succeed, it’s time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd. Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization. “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book and then some.” ~ Mac Anderson, founder, Simple Truths
By Zig Ziglar Format: Hardcover Pages: 160 Dimensions: 200 mm x 200 mm Fastest delivery time: 1 to 2 days Inspiration 365 Days a Year by Zig Ziglar represents a collection of Zig’s favorite quotes paired with breathtaking photography and packaged in a large-format coffee table book. With this book, you will enjoy starting each day with one of Zig’s favorite inspirational quotes and a beautiful photo. Zig was a pioneer and a legend in the field of motivation and inspiration. Even after his passing in 2011, his works continue to inspire millions. Inspiration 365 Days a Year is one of those works, guaranteed to inspire you every day of the year. It is our honor to bring Zig’s favorite quotes to life in this 160-page, stunning 8” x 8” coffee table book.
By David McNally and Mac Anderson Format: Hardcover Pages: 128 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Push is inspired by David McNally’s famous story about the mother eagle’s supreme act of love – the push given at the moment when her offspring were ready to leave the nest and fly. It will make your heart smile! We’ve all seen it, or felt it, at some point in our life; how just one moment of encouragement can change a life forever. It can be the greatest gift you’ll ever give or receive. The Push is a beautifully designed collection of 25 unforgettable true stories about how a moment of encouragement changed a life forever. Our goal in this beautiful book is to inspire you to truly understand the power of encouragement by sharing many wonderful stories about how it can make a difference. We feel that there will be many a-ha heartfelt moments along the way. In fact, we are sure that when you are done reading this wonderful book that you will be inspired to make a difference with your life. Here’s what co-author Mac Anderson said: “When I look back at the moments when I needed The Push, and how it impacted my life, I knew that this is a book we had to publish!” The Push makes a beautiful gift, not only for friends and family, but also your team, so they can understand the awesome power of kindness and encouragement.