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Laughter is an Instant Vacation

Code: 782045

Laughter is an Instant Vacation

By Simple Truths Employees
Format: Hardcover
Pages: 160
Dimensions: 170 mm x 170 mm
Fastest delivery time: 1 to 2 days

When the Simple Truths staff was given the opportunity to submit our favorite funny quotes, we rose to the challenge and had a blast and a lot of laughs doing it. We know you’ll enjoy reading it nearly as much as we enjoyed putting it together.

Laughter Is an Instant Vacation is 160 pages of pure, unadulterated fun. It has over 250 great quotes and many funny photos that will make you laugh out loud. This gift is terrific for anyone, because in today’s world, who doesn’t appreciate a good reason to laugh!

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The How of Wow!

By John J. Murphy Format: Hardcover Pages: 91 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you ever think customers are a pain in the butt, try to do business without them. When was the last time you were “wowed” by the service you received? Maybe you were wowed while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that – secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans – customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception. Downloadable discussion guide Are you using The How of Wow! as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on: Understanding what it takes to really wow customers today Defining who are your “Big C” customers Understanding your customer experience, and what they expect from your organization Using your tangible and intangible assets to really create raving fans. And more…