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212 Service

212 Service

By Mac Anderson Format: Hardcover Pages: 107 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. The one extra degree of effort, in business and life, can separate the good from the great. In 212º Service, Mac Anderson covers the ten rules for creating a top notch service culture that any type and any size business can employ to take their service culture to the extra degree. Written with real life examples, this book will have your team excited and coming up with their own ideas to make your service culture the best it can be. This is a great way to kick off your meeting or new hire training followed by each employee reading and discussing this engaging book. With the powerful DVD movie included, use as a kick off at new employee training, sales meetings, and national conventions. Downloadable Discussion Guide Are you using 212º Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on: Creating a common definition of 212º Service and a great service culture Understanding key concepts such as becoming a servant leader Defining a company vision that will engage the hearts and minds to deliver exceptional service

Own Your Dreams

Own Your Dreams

By John C. Maxwell Format: Hardcover Pages: 116 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days "It’s never too late to be what you might have been." – George Eliot All of us have a vision of what we want our life to be, but few of us know how to actually make those dreams a reality. Luckily, John C. Maxwell shares his forty years of expertise in his book Own Your Dreams. John lays out the most common roadblocks people encounter in achieving their dreams and then shows you how to clarify and build your dreams for the future. I’ve known hundreds of high-profile people who achieved big dreams. And I’ve achieved a few dreams of my own. What I’ve discovered is that a lot of people have misconceptions about dreams. A genuine dream is a picture and blueprint of a person’s purpose and potential. Or as my friend Sharon Hull says, “A dream is the seed of possibility planted in the soul of a human being, which calls him to pursue a unique path to the realization of his purpose.“ Sadly, far too many people have dreams that are not genuine, but simply wishful thinking that fills their thoughts but will never fulfill their lives. As an internationally recognized leadership expert, speaker, and author who has sold more than sixteen million books, John has spent the last forty years studying successful people. In Own Your Dreams, he will show you how to secure your dreams and overcome the most common roadblocks to making your dreams a reality. John C. Maxwell’s step-by-step action plan asks straightforward questions, and provides a guide to help you create the right answers and to make good decisions along the way. In fact, here’s a snapshot of what to expect: Part I: What Is Your Dream? Five Common Roadblocks Preparing Your Dream Owning Your Dream Part II: How Will You Achieve It? Building Your Dream Securing Your Dream

Secrets of World Class

Secrets of World Class

By Steve Siebold Format: Hardcover Pages: 110 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days “High achievement always takes place in the framework of high expectation.” – Charles Kettering Steve Siebold had the privilege of competing against, coaching, being coached by and observing world-class performers since he was six years old. As a junior tennis player competing throughout the United States from ages 7-18, he became fascinated with what it takes to become a champion. His dream was to be ranked among the Top 10 players in the world, but he ended up falling short. At his best, he hovered around the Top 500 in the world, and that’s as high as he could seem to reach. Deep down, Steve knew he had the talent to make his dream a reality, and he knew the missing link was mental. After hanging up his racquet for the last time, Steve became obsessed with uncovering the mental toughness secrets of champions. Starting in 1984, Steve spent every free moment conducting interviews with champions, reading their books and studying everything he could get his hands on about the psychology of peak performance. Steve’s friends said he was obsessed. They were right. This book,Secrets of the World Class, is the result of his 20-year obsession. Secrets of the World Class contains no theories. Every secret comes straight from the street of experience, either Steve’s own or that of his clients. This book is loaded with ideas you can implement immediately. Steve is an internationally recognized expert in the field of peak performance and mental toughness. He’s spoken to many Fortune 500 companies and other companies around the world. Also, he was recently on the Larry King Show and the Today Show sharing what he has learned in his search for the keys to greatness. Here’s a small sampling from 27 highly motivational chapters from Secrets of the World Class: Champions are driven by emotional motivators The great ones chose discipline over pleasure Middle class vs. world class The great ones believe they cannot fail...they can only learn and grow The great ones take responsibility Champions have an immense capacity for world class concentration Common sense is the foundation of high performance The great ones make the complicated simple Champions are driven by a world class belief system

Stepping Up

Stepping Up

By John J. Murphy Format: Hardcover Pages: 112 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Stepping Up will teach you the 10 steps for advancing your career now. It's the only book of its kind in the Simple Truths library and you will come away with solid steps on how to move ahead in your career goals after reading John's book. What Are You Doing with Your 24 Hours Today? How often do you hear people use time as an excuse to not get something done? We hear it quite frequently. In fact, it is one of the most common excuses (inputs) that limit successful outputs. If we don't take time for what really matters, we cannot possibly expect an improvement in results. As Albert Einstein once noted, insanity is doing the same thing over and over again and expecting different results. The real key then is not the amount of time we have. We all have 24 hours in a day. It is how we prioritize our activities and use the time we have. The reality is it's time to Step Up or step aside. So many times I’ve said, “It’s not what you say, but how you say it that turns the switch from off to on." John’s writing style is clear, concise and engaging. He asks questions to make you think and makes his point in a way that makes the reader say, “Wow. I never thought of it quite that way!” If you’re totally pleased with the success you’ve had in your career and in life, you can stop reading now. If, however, you’d like to step up and tap into your true potential, John's latest book, Stepping Up…10 Takeaways for Advancing Your Career, is for you.

Stress is a Choice

Stress is a Choice

By David Zerfoss Format: Hardcover Pages: 109 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Here’s something that will stop and make you think: Did you know that your stress is really your choice? That’s a liberating concept, because if stress is a choice, then you can choose not to have it. Stress Is a Choice, the newest book by David Zerfoss, will show you the way to living a life with less stress with his ten rules to simplify your life. Many of us hurry through life going from one place to the next, focused on conquering the next mountain, making the next deal, running the next errand, and believing we will never have enough time to do all the things we need to get done. Yet, there is all the time in the world if we just realize we are the creators of this life we choose to live. I know you are thinking “my work has expectations to meet” or “my family commitments are always running at 110 mph.” Whatever your stress is, David can show you how you are choosing stress. Choosing to simplify and choosing less stress doesn’t mean you will get less done. In Stress Is a Choice, David will show you a different way of approaching life that will reduce your stress without affecting your productivity. If you feel like your stress levels are off the charts, author David Zerfoss has a new perspective for you that can change your life. After you read through his ten rules to simplify your life, our wish for you is that you commit to simplify and enroll others for support. Take out a blank sheet of paper and create the life you truly want to live – with less stress and complexity – one that is anchored by a clear sense of your unique and simple purpose.

The How of Wow!

The How of Wow!

By John J. Murphy Format: Hardcover Pages: 91 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you ever think customers are a pain in the butt, try to do business without them. When was the last time you were “wowed” by the service you received? Maybe you were wowed while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that – secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans – customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception. Downloadable discussion guide Are you using The How of Wow! as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on: Understanding what it takes to really wow customers today Defining who are your “Big C” customers Understanding your customer experience, and what they expect from your organization Using your tangible and intangible assets to really create raving fans. And more…

The Simple Truths of Service

The Simple Truths of Service

By Ken Blanchard and Barbara Glanz Format: Hardcover Pages: 80 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours? Your competitive edge in today’s business environment is in how your customers are treated. If you want to succeed, it’s time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd. Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization. “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book and then some.” ~ Mac Anderson, founder, Simple Truths

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