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212 Service

212 Service

By Mac Anderson Format: Hardcover Pages: 107 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. The one extra degree of effort, in business and life, can separate the good from the great. In 212º Service, Mac Anderson covers the ten rules for creating a top notch service culture that any type and any size business can employ to take their service culture to the extra degree. Written with real life examples, this book will have your team excited and coming up with their own ideas to make your service culture the best it can be. This is a great way to kick off your meeting or new hire training followed by each employee reading and discussing this engaging book. With the powerful DVD movie included, use as a kick off at new employee training, sales meetings, and national conventions. Downloadable Discussion Guide Are you using 212º Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on: Creating a common definition of 212º Service and a great service culture Understanding key concepts such as becoming a servant leader Defining a company vision that will engage the hearts and minds to deliver exceptional service

Heart of a Teacher

Heart of a Teacher

By Paula J. Fox Format: Hardcover Pages: 107 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days “If you’re a teacher, or, if like me, your life was greatly influenced by a teacher...you’re going to love this gift set! The inspirational stories about teachers who made a difference, the photographs, the quotes and Paula’s beautiful original poems, make this a gift that any teacher will treasure forever.” ~ Mac Anderson The child arrives like a mystery box… with puzzle pieces inside some of the pieces are broken or missing… and others just seem to hide But the HEART of a teacher can sort them out… and help the child to see the potential for greatness he has within… a picture of what he can be Her goal isn’t just to teach knowledge… by filling the box with more parts it’s putting the pieces together… to create a work of art. The process is painfully slow at times… some need more help than others each child is a work in progress… with assorted shapes and colors First she creates a classroom… where the child can feel safe in school where he never feels threatened or afraid to try… and kindness is always the rule She knows that a child can achieve much more when he feels secure inside when he’s valued and loved…and believes in himself … and he has a sense of pride She models and teaches good character… and respect for one another how to focus on strengths…not weaknesses and how to encourage each other She gives the child the freedom he needs… to make choices on his own so he learns to become more responsible… and is able to stand alone He’s taught to be strong and think for himself… as his soul and spirit heal and the puzzle that’s taking shape inside… has a much more positive feel The child discovers the joy that comes… from learning something new… and his vision grows as he begins to see all the things he can do A picture is formed as more pieces fit… an image of the child within with greater strength and confidence… and a belief that he can win! All because a hero was there… in the HEART of a teacher who cared enabling the child to become much more… than he ever imagined…or dared A teacher with a HEART for her children… knows what teaching is all about she may not have all the answers… but on this…she has no doubt When asked which subjects she loved to teach, she answered this way and smiled… “It’s not the subjects that matter… It’s all about teaching the CHILD.”

Sales Motivation

Sales Motivation

By Todd Duncan Format: Hardcover Pages: 126 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Success is a daily decision! Show me a successful person and you will see someone who chooses the course of success over and over in their life. You will see a person who is full of passion, excitement, courage, conviction, focus, positivity and enthusiasm. Successful people who exude these attributes attract all kinds of positive results into their life; more business, deeper relationships, improved health and overall happiness. They are the winners who can get up when the odds are against them, when the circumstances look the worst, and when it would be easy to give up. Ever since Todd Duncan was a young boy, he has chosen this course of success, and quotes fired his passion. His first memorized quote was from Napolean Hill, “Whatever the mind can conceive and believe it can achieve.” It was the quote that ignited his passion to live a life of affirmation and what inspired him to write this book, Sales Motivation. Todd loves quotes, and finds them as part of my his vitamins, “they are to my soul and heart and mind what normal vitamins are to my health, body and stamina.” Packed with wisdom and energy, Sales Motivaion will fire your passion and help you to become all you can be. Todd’s books, including his bestseller High Trust Selling, have inspired thousands of salespeople. Sales Motivation is beautifully designed and loaded with quotes that are guaranteed to inspire, encourage and motivate when you need it most. Keep it in your briefcase to ensure that your “battery” stays charged. Sales Motivation is a must for the 14 million people who sell for a living, and makes the perfect “take-away” for your next sales meeting or convention or as a gift to your sales team. A daily dose of positivity from some of the most respected thought leaders ever might be all you need to succeed, sell more, make more, and enjoy life to the fullest.

Secrets of World Class

Secrets of World Class

By Steve Siebold Format: Hardcover Pages: 110 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days “High achievement always takes place in the framework of high expectation.” – Charles Kettering Steve Siebold had the privilege of competing against, coaching, being coached by and observing world-class performers since he was six years old. As a junior tennis player competing throughout the United States from ages 7-18, he became fascinated with what it takes to become a champion. His dream was to be ranked among the Top 10 players in the world, but he ended up falling short. At his best, he hovered around the Top 500 in the world, and that’s as high as he could seem to reach. Deep down, Steve knew he had the talent to make his dream a reality, and he knew the missing link was mental. After hanging up his racquet for the last time, Steve became obsessed with uncovering the mental toughness secrets of champions. Starting in 1984, Steve spent every free moment conducting interviews with champions, reading their books and studying everything he could get his hands on about the psychology of peak performance. Steve’s friends said he was obsessed. They were right. This book,Secrets of the World Class, is the result of his 20-year obsession. Secrets of the World Class contains no theories. Every secret comes straight from the street of experience, either Steve’s own or that of his clients. This book is loaded with ideas you can implement immediately. Steve is an internationally recognized expert in the field of peak performance and mental toughness. He’s spoken to many Fortune 500 companies and other companies around the world. Also, he was recently on the Larry King Show and the Today Show sharing what he has learned in his search for the keys to greatness. Here’s a small sampling from 27 highly motivational chapters from Secrets of the World Class: Champions are driven by emotional motivators The great ones chose discipline over pleasure Middle class vs. world class The great ones believe they cannot fail...they can only learn and grow The great ones take responsibility Champions have an immense capacity for world class concentration Common sense is the foundation of high performance The great ones make the complicated simple Champions are driven by a world class belief system

The How of Wow!

The How of Wow!

By John J. Murphy Format: Hardcover Pages: 91 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you ever think customers are a pain in the butt, try to do business without them. When was the last time you were “wowed” by the service you received? Maybe you were wowed while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that – secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans – customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception. Downloadable discussion guide Are you using The How of Wow! as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on: Understanding what it takes to really wow customers today Defining who are your “Big C” customers Understanding your customer experience, and what they expect from your organization Using your tangible and intangible assets to really create raving fans. And more…

The Simple Truths of Service

The Simple Truths of Service

By Ken Blanchard and Barbara Glanz Format: Hardcover Pages: 80 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours? Your competitive edge in today’s business environment is in how your customers are treated. If you want to succeed, it’s time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd. Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization. “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book and then some.” ~ Mac Anderson, founder, Simple Truths

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