Successories Menu Cart

Books

The How of Wow!

The How of Wow!

By John J. Murphy Format: Hardcover Pages: 91 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you ever think customers are a pain in the butt, try to do business without them. When was the last time you were “wowed” by the service you received? Maybe you were wowed while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that – secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans – customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception. Downloadable discussion guide Are you using The How of Wow! as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on: Understanding what it takes to really wow customers today Defining who are your “Big C” customers Understanding your customer experience, and what they expect from your organization Using your tangible and intangible assets to really create raving fans. And more…

The Simple Truths of Service

The Simple Truths of Service

By Ken Blanchard and Barbara Glanz Format: Hardcover Pages: 80 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours? Your competitive edge in today’s business environment is in how your customers are treated. If you want to succeed, it’s time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd. Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization. “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book and then some.” ~ Mac Anderson, founder, Simple Truths

What’s the Big Idea?

What’s the Big Idea?

By Mac Anderson Format: Hardcover Pages: 96 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Ideas are powerful and often one, just one, can change your business and your life. If you don't believe this, just pick up the phone and call Mark Zuckerber, Sergey Brin, Howard Shultz or Bill Gates. (Well maybe not…they tend to be pretty busy.) As a lifetime entrepreneur, and the creator of several successful companies the big idea question always fascinated Mac Anderon. In fact, Mac’s inspiration for this book was based on one simple question: How do big ideas happen? Is there a process or a formula? Is it something that is teachable or repeatable, or do big ideas just bubble up when minds are curious and open to change? Although every success story is different, sometimes just reading how it happened can spark your imagination into action. Sometimes just learning about an individual who was willing to take the risk to follow his or her dream and fight through adversity to keep it alive, might be just the push you need. This collection of Big Idea Stories was not only written with the entrepreneur in mind, but was also written to inspire innovation within existing companies. Far too often, companies roll on with the status quo, only to wake up one day to find that competition has passed them by. Whether your ambition is to start your own company or you want to apply Big Idea thinking to your existing company, What’s the Big Idea? is sure to help spark many new ideas to make your big idea the next success story!

  1. 1
  2. 2