By Mac Anderson Format: Hardcover Pages: 107 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. The one extra degree of effort, in business and life, can separate the good from the great. In 212º Service, Mac Anderson covers the ten rules for creating a top notch service culture that any type and any size business can employ to take their service culture to the extra degree. Written with real life examples, this book will have your team excited and coming up with their own ideas to make your service culture the best it can be. This is a great way to kick off your meeting or new hire training followed by each employee reading and discussing this engaging book. With the powerful DVD movie included, use as a kick off at new employee training, sales meetings, and national conventions. Downloadable Discussion Guide Are you using 212º Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on: Creating a common definition of 212º Service and a great service culture Understanding key concepts such as becoming a servant leader Defining a company vision that will engage the hearts and minds to deliver exceptional service
By Sam Parker and Mac Anderson Format: Hardcover Pages: 96 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days 212º The Extra Degree is a must-have in every personal and business library. A Simple Truths #1 bestseller, the concept is simple: At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This analogy reflects the ultimate definition of excellence. The one extra degree of effort, in business and life, can separate the good from the great. The 212º concept is vividly illustrated for every aspect of your life through powerful stories that will inspire and motivate yourself or your team to the next level of success. We hope that you will join the people, businesses, and schools that have taken action and adopted the 212º concept and used the one extra degree to attain their goals. "The theme for our annual convention was created around The Extra Degree. The video was powerful and the book made a perfect meeting gift!" - Mike Butkus, McDonalds Corporation.
By Mac Anderson and Tom Feltenstein Format: Hardcover Pages: 110 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Recommended reading for any organization who wants to stand out from the competition and develop new ways of thinking about how to succeed in today’s economic times. This is not your typical business book on implementing or managing change. This creative book will help you inspire your team to embrace change and realize that change can be good! Change Is Good…You GoFirst is filled with memorable stories that are used to illustrate and reinforce key points. The twenty-one stories, accompanied by terrific illustrations to help drive the point home, will inspire you and your team to stop conducting business as usual! Deciding to make changes is the easy part. Getting your people on board is much more difficult! This creative book will help you inspire your team to embrace change and realize change can be good! Best selling author, Mac Anderson (over 2 million of his books have sold) and Tom Feltenstein, highly successful marketing consultant to the hospitality industry, have teamed up to write an unforgettable book on inspiring change in your organization. It’s a must read for every manager in your company!
By Mac Anderson Format: Hardcover Pages: 144 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Have you ever wondered why some people, regardless of their circumstance, can stay energized and excited about life while others are controlled by their circumstance? Charging the Human Battery was written to help discover, and truly understand, what makes us tick. This book is filled with stories and quotes that are designed to engage your brain and your heart, to help you think about life in a new way. Because one idea, if you’re ready for it, can change your life forever. Just remember: people are like sticks of dynamite; the power’s on the inside, but nothing happens until the fuse gets lit. We hope that when you read this book, you will find many aha moments that will help light your fuse and keep it burning.
By Mac Anderson Format: Hardcover Pages: 128 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days “Customer Service is not a department…it’s an attitude.” How true it is! As much as we try to complicate what great service is, it’s really pretty simple. You notice I said simple, not easy. If your organization’s goal is to create a lasting service culture, you’re going to love this book! It is filled with unforgettable true stories about individuals and companies who have wowed their customers and turned them into raving fans! We guarantee that Customer Love by Mac Anderson will get the creative juices flowing and hopefully inspire you and your team to start your own collection of customer love stories. Mac Anderson’s books have sold over two million copies with a writing style that is so simple, yet so engaging. This one is a must-read for every member of your team. It is also a great way to thank your best customers, while reinforcing your commitment to serve their needs.
By Jeff Davidson Format: Hardcover Pages: 112 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days In an era that offers too many choices and too much information, people’s lives aren’t getting simpler. In fact, just the opposite is occurring. Men and women in virtually every industry and profession today face a bewildering array of “stuff” that competes for their time and attention. Not surprisingly, increasing numbers of individuals seek to reassess how they work and live to achieve a simpler, more effective lifestyle without sacrificing what is vital to them. By revealing fundamental truths as well as little-know realities on the path to a less encumbered life, Dial it Down, Live it Up serves as a handy guide to a life and career of greater grace and ease…without sacrificing what matters to you. Be assured, simplicity is within your grasp.
By Dan Green Format: Hardcover Pages: 124 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Finish Strong…it’s more than a statement, it’s an attitude. Finish Strong: Teen Athlete is Dan Green’s follow up to his bestselling book Finish Strong (the book and the mantra the New Orleans Saints used along their journey to become the 2009 Super Bowl Champions). The book identifies 16 key principles for developing the champion within, and no matter which sport is played, any teen athlete (male or female) can learn from it. With ""quick hit chapters"" and visually stimulating graphics, teens will benefit from this inspiring collection of stories and lessons learned. It has the potential to be life changing. Finish Strong Teen Athlete makes a great gift for any teenager (male or female) who loves sports…any sport. The book not only will inspire them to be better at their chosen sport, but it will also prepare them for the “game of life.” This book is perfect for developing the champion within and is a fantastic resource for parents and coaches alike.
By Stephen R. Covey Format: Hardcover Pages: 112 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days “The key to life is not accumulation. It’s contribution.” That quote from Stephen R. Covey described how he lived his own life. He was a legendary figure—an internationally respected leadership authority, family expert, teacher, organizational consultant and author, whose advice gave insight to millions. Enjoy the wisdom from the ages that inspired one of the great men of our times.
By Paula J. Fox Format: Hardcover Pages: 107 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days “If you’re a teacher, or, if like me, your life was greatly influenced by a teacher...you’re going to love this gift set! The inspirational stories about teachers who made a difference, the photographs, the quotes and Paula’s beautiful original poems, make this a gift that any teacher will treasure forever.” ~ Mac Anderson The child arrives like a mystery box… with puzzle pieces inside some of the pieces are broken or missing… and others just seem to hide But the HEART of a teacher can sort them out… and help the child to see the potential for greatness he has within… a picture of what he can be Her goal isn’t just to teach knowledge… by filling the box with more parts it’s putting the pieces together… to create a work of art. The process is painfully slow at times… some need more help than others each child is a work in progress… with assorted shapes and colors First she creates a classroom… where the child can feel safe in school where he never feels threatened or afraid to try… and kindness is always the rule She knows that a child can achieve much more when he feels secure inside when he’s valued and loved…and believes in himself … and he has a sense of pride She models and teaches good character… and respect for one another how to focus on strengths…not weaknesses and how to encourage each other She gives the child the freedom he needs… to make choices on his own so he learns to become more responsible… and is able to stand alone He’s taught to be strong and think for himself… as his soul and spirit heal and the puzzle that’s taking shape inside… has a much more positive feel The child discovers the joy that comes… from learning something new… and his vision grows as he begins to see all the things he can do A picture is formed as more pieces fit… an image of the child within with greater strength and confidence… and a belief that he can win! All because a hero was there… in the HEART of a teacher who cared enabling the child to become much more… than he ever imagined…or dared A teacher with a HEART for her children… knows what teaching is all about she may not have all the answers… but on this…she has no doubt When asked which subjects she loved to teach, she answered this way and smiled… “It’s not the subjects that matter… It’s all about teaching the CHILD.”
By Paula J. Fox Format: Hardcover Pages: 144 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days “Well received and thought of… An excellent gift for all Moms!” – Blue Leblanc “Before you were conceived, I wanted you. Before you were born, I loved you. Before you were here an hour, I would die for you. This is the miracle of life.” ~ Maureen Hawkins Now you can cherish the gift of fresh colorful flowers while discovering anew the divinely inspired qualities God has given mothers to make the world around them more beautiful and fragrant. At the heart of this enchanting book is the confidence that God loves each mother and has gifted her to bless her family and friends. Not only is this book inspiring to read but the rich and detailed watercolors make it lovely to behold. Mothers are Heaven’s Scent underscores the beauty and fragrance of a mother’s heart as a woman, her role in family, and her life. This underlying premise is supported by showing how God views the significance of a mother through 31 beautiful examples of different flowers followed by a heart-warming poem that reinforces enriching content and the lovely paintings in the book.
By Todd Duncan Format: Hardcover Pages: 126 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Success is a daily decision! Show me a successful person and you will see someone who chooses the course of success over and over in their life. You will see a person who is full of passion, excitement, courage, conviction, focus, positivity and enthusiasm. Successful people who exude these attributes attract all kinds of positive results into their life; more business, deeper relationships, improved health and overall happiness. They are the winners who can get up when the odds are against them, when the circumstances look the worst, and when it would be easy to give up. Ever since Todd Duncan was a young boy, he has chosen this course of success, and quotes fired his passion. His first memorized quote was from Napolean Hill, “Whatever the mind can conceive and believe it can achieve.” It was the quote that ignited his passion to live a life of affirmation and what inspired him to write this book, Sales Motivation. Todd loves quotes, and finds them as part of my his vitamins, “they are to my soul and heart and mind what normal vitamins are to my health, body and stamina.” Packed with wisdom and energy, Sales Motivaion will fire your passion and help you to become all you can be. Todd’s books, including his bestseller High Trust Selling, have inspired thousands of salespeople. Sales Motivation is beautifully designed and loaded with quotes that are guaranteed to inspire, encourage and motivate when you need it most. Keep it in your briefcase to ensure that your “battery” stays charged. Sales Motivation is a must for the 14 million people who sell for a living, and makes the perfect “take-away” for your next sales meeting or convention or as a gift to your sales team. A daily dose of positivity from some of the most respected thought leaders ever might be all you need to succeed, sell more, make more, and enjoy life to the fullest.
By Steve Siebold Format: Hardcover Pages: 110 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days “High achievement always takes place in the framework of high expectation.” – Charles Kettering Steve Siebold had the privilege of competing against, coaching, being coached by and observing world-class performers since he was six years old. As a junior tennis player competing throughout the United States from ages 7-18, he became fascinated with what it takes to become a champion. His dream was to be ranked among the Top 10 players in the world, but he ended up falling short. At his best, he hovered around the Top 500 in the world, and that’s as high as he could seem to reach. Deep down, Steve knew he had the talent to make his dream a reality, and he knew the missing link was mental. After hanging up his racquet for the last time, Steve became obsessed with uncovering the mental toughness secrets of champions. Starting in 1984, Steve spent every free moment conducting interviews with champions, reading their books and studying everything he could get his hands on about the psychology of peak performance. Steve’s friends said he was obsessed. They were right. This book,Secrets of the World Class, is the result of his 20-year obsession. Secrets of the World Class contains no theories. Every secret comes straight from the street of experience, either Steve’s own or that of his clients. This book is loaded with ideas you can implement immediately. Steve is an internationally recognized expert in the field of peak performance and mental toughness. He’s spoken to many Fortune 500 companies and other companies around the world. Also, he was recently on the Larry King Show and the Today Show sharing what he has learned in his search for the keys to greatness. Here’s a small sampling from 27 highly motivational chapters from Secrets of the World Class: Champions are driven by emotional motivators The great ones chose discipline over pleasure Middle class vs. world class The great ones believe they cannot fail...they can only learn and grow The great ones take responsibility Champions have an immense capacity for world class concentration Common sense is the foundation of high performance The great ones make the complicated simple Champions are driven by a world class belief system
By Kathy Davis Format: Hardcover Pages: 112 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days What’s the secret to success? America’s number one greeting card designer Kathy Davis shares seven secrets which catapulted her from creating cards in a corner of her bedroom to touching more than 100 million consumers worldwide each year. These principles can help inspire success in your life, making your journey creative, fulfilling and above all, your own
By Vicki Hitzges Format: Hardcover Pages: 112 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days There’s still plenty of time before this assignment is due… I’ll get to it tomorrow… We typically learn procrastination when we are kids, and we may continue to struggle with it our entire lives. What we often fail to understand is that procrastination makes a person ordinary (at best). We can’t do our finest work at the last minute. Creativity is a process that takes time. The good news is that we can learn how to stop procrastinating…how to get assignments done right away. Nothing beats the satisfaction of having the project complete, the assignment thought through, the task done. In Stuck on Stop, Vicki Hitzges shares strategies to get you going when you’d rather do anything but work. These guidelines only work if you do. And the payoff is great. Let’s go…
By John J. Murphy Format: Hardcover Pages: 91 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you ever think customers are a pain in the butt, try to do business without them. When was the last time you were “wowed” by the service you received? Maybe you were wowed while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that – secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans – customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception. Downloadable discussion guide Are you using The How of Wow! as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on: Understanding what it takes to really wow customers today Defining who are your “Big C” customers Understanding your customer experience, and what they expect from your organization Using your tangible and intangible assets to really create raving fans. And more…
By Michael McMillan and John J. Murphy Format: Hardcover Pages: 104 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Cultivating high-performance teamwork is like growing a garden. We get out of it what we put into it. The i in Team challenges common misperceptions about teamwork and exposes the critical ingredients missing from many of today’s teams, businesses, and organizations. In it, authors Michael McMillan and John Murphy show you how to experience a paradigm shift, transcending independent thinking and unleashing interdependent power. This book will show you how to tap the unique potential, inputs and talents of the individuals on your team, while creating more intrigue, involvement and interaction among team members. In reading The i in Team, you’ll discover that not only is there an ’i“ in team, there are many.
By David McNally and Mac Anderson Format: Hardcover Pages: 128 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Push is inspired by David McNally’s famous story about the mother eagle’s supreme act of love – the push given at the moment when her offspring were ready to leave the nest and fly. It will make your heart smile! We’ve all seen it, or felt it, at some point in our life; how just one moment of encouragement can change a life forever. It can be the greatest gift you’ll ever give or receive. The Push is a beautifully designed collection of 25 unforgettable true stories about how a moment of encouragement changed a life forever. Our goal in this beautiful book is to inspire you to truly understand the power of encouragement by sharing many wonderful stories about how it can make a difference. We feel that there will be many a-ha heartfelt moments along the way. In fact, we are sure that when you are done reading this wonderful book that you will be inspired to make a difference with your life. Here’s what co-author Mac Anderson said: “When I look back at the moments when I needed The Push, and how it impacted my life, I knew that this is a book we had to publish!” The Push makes a beautiful gift, not only for friends and family, but also your team, so they can understand the awesome power of kindness and encouragement.
By Mac Anderson and BJ Gallagher Format: Hardcover Pages: 144 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days This great little book contains 21 short chapters detailing aspects of a happy life, from having "An Attitude of Gratitude" to "Making Peace with the Past". Filled with poetry, stories, and photography to brighten any day and cause reflection over the little blessings in life. If you can't find happiness inside yourself, you'll never find it in the outside world, no matter where you move. Wherever you go, there you are. You take yourself with you. This is the essence of happiness – learning to find inner contentment in any situation. BJ Gallagher and Mac Anderson have teamed up again to put out another fantastic gift book. This book is an easy read detailing the collective life wisdom of the two authors. The Road to Happiness will make a great gift or addition to your own personal library.
By Todd Duncan Format: Hardcover Pages: 96 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you are one of the 14 million people that sell for a living – this book is for you! Whether you work for a fortune 500 company or are a one person show – the sales tips in this book will provide valuable tools for your success. Send and unexpected shot of inspiration to your salespeople and your distributors in field, or present it at your next sales meeting. Todd Duncan is a sales expert. And, whether we want to admit it or not, all of us are in the sales business in one form or another. In his book, The Simple Truths of Selling, Todd has captured the foundational truths of selling that can endow any salesperson with success, no matter their product or industry. This book truly captures what the essence of successful selling is all about. Its simplicity and clarity is powerful, and it should be a sales classic for many years to come. Todd is one of the nation’s leading sales experts, and his book “High Trust Selling” was on the Wall Street Journal’s best-seller list. His books, audiotapes and sales seminars have inspired thousands of people around the world.
By Ken Blanchard and Barbara Glanz Format: Hardcover Pages: 80 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours? Your competitive edge in today’s business environment is in how your customers are treated. If you want to succeed, it’s time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd. Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization. “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book and then some.” ~ Mac Anderson, founder, Simple Truths
By Nightingale-Conant Format: Hardcover Pages: 143 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days "What you get by achieving your goals is not as important as what you become by achieving your goals." –Henry David Thoreau After 50 years of teaching success, Nightingale Learning Systems has gathered together the common bonds and shared values of those individuals who occupy the rarest positions in their industries – the top 2 percent. With The Top 2%, our intention is to provide the latest research on what it takes to reach the top in the 21st Century—the road map for the next generation of achievers – starting with you. The fact is, the top 2 percent set the trends in every industry. They set the trends by imagining and dreaming things that didn't exist and then doing what it took to make it happen. Whether you're in business, entertainment, sports, politics or some other industry, if you're in the top 2 percent, you have the power and influence to make things happen. Find your overarching sense of purpose and focus on it, you'll find yourself with a drive and a passion you never felt before! As Dostoyevsky put it, "The secret of a man's being is not only to live, but to have something to live for." Find out what you're living for, and you'll be on your way to the stars.
By Vince Lombardi and Vince Lombardi Jr. Format: Hardcover Pages: 126 Dimensions: 170 mm x 170 mm Includes Audio CD/DVD Fastest delivery time: 1 to 2 days Inspired by Lombardi’s famous speech – “What it Takes to be #1”– this book is filled with vintage photographs, inspiring quotes and nine chapters that tie Lombardi’s philosophy into your organization or personal life. “Winning is not a some time thing; it’s an all the time thing. You don’t win once in a while; you don’t do things right once in a while; you do them right all the time. Winning is a habit, so is losing…” – Excerpt from Vince Lombardi’s speech, “What it takes to be #1” Lombardi! Perhaps no single word in the English language communicates such strong visions of excellence, discipline, commitment, and of course winning. The Lombardi philosophy transcends football. His powerful words capture the fundamentals of success — in any sport, any business, any life and any age. This remarkable gift book will bring Lombardi’s philosophy to life, like never before. Vintage photographs (some seen for the first time), great quotes, and nine inspirational chapters by Lombardi’s son, Vince Lombardi, Jr. that tie back to his father’s speech (Commitment, Discipline, Excellence, Mental Toughness, Habit, Faith, Passion, Results, and Truths).
By Vince Lombardi and Vince Lombardi Jr. Format: Hardcover Pages: 126 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Inspired by Lombardi’s famous speech – “What it Takes to be #1”– this book is filled with vintage photographs, inspiring quotes and nine chapters that tie Lombardi’s philosophy into your organization or personal life. “Winning is not a some time thing; it’s an all the time thing. You don’t win once in a while; you don’t do things right once in a while; you do them right all the time. Winning is a habit, so is losing…” – Excerpt from Vince Lombardi’s speech, “What it takes to be #1” Lombardi! Perhaps no single word in the English language communicates such strong visions of excellence, discipline, commitment, and of course winning. The Lombardi philosophy transcends football. His powerful words capture the fundamentals of success — in any sport, any business, any life and any age. This remarkable gift book will bring Lombardi’s philosophy to life, like never before. Vintage photographs (some seen for the first time), great quotes, and nine inspirational chapters by Lombardi’s son, Vince Lombardi, Jr. that tie back to his father’s speech (Commitment, Discipline, Excellence, Mental Toughness, Habit, Faith, Passion, Results, and Truths).
By Mac Anderson Format: Hardcover Pages: 96 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Ideas are powerful and often one, just one, can change your business and your life. If you don't believe this, just pick up the phone and call Mark Zuckerber, Sergey Brin, Howard Shultz or Bill Gates. (Well maybe not…they tend to be pretty busy.) As a lifetime entrepreneur, and the creator of several successful companies the big idea question always fascinated Mac Anderon. In fact, Mac’s inspiration for this book was based on one simple question: How do big ideas happen? Is there a process or a formula? Is it something that is teachable or repeatable, or do big ideas just bubble up when minds are curious and open to change? Although every success story is different, sometimes just reading how it happened can spark your imagination into action. Sometimes just learning about an individual who was willing to take the risk to follow his or her dream and fight through adversity to keep it alive, might be just the push you need. This collection of Big Idea Stories was not only written with the entrepreneur in mind, but was also written to inspire innovation within existing companies. Far too often, companies roll on with the status quo, only to wake up one day to find that competition has passed them by. Whether your ambition is to start your own company or you want to apply Big Idea thinking to your existing company, What’s the Big Idea? is sure to help spark many new ideas to make your big idea the next success story!