By Steve Siebold
Dimensions: 170 mm x 170 mm
Fastest delivery time: 1 to 2 days
“High achievement always takes place in the framework of high expectation.” – Charles Kettering
Steve Siebold had the privilege of competing against, coaching, being coached by and observing world-class performers since he was six years old. As a junior tennis player competing throughout the United States from ages 7-18, he became fascinated with what it takes to become a champion. His dream was to be ranked among the Top 10 players in the world, but he ended up falling short. At his best, he hovered around the Top 500 in the world, and that’s as high as he could seem to reach. Deep down, Steve knew he had the talent to make his dream a reality, and he knew the missing link was mental. After hanging up his racquet for the last time, Steve became obsessed with uncovering the mental toughness secrets of champions.
Starting in 1984, Steve spent every free moment conducting interviews with champions, reading their books and studying everything he could get his hands on about the psychology of peak performance. Steve’s friends said he was obsessed. They were right. This book,Secrets of the World Class, is the result of his 20-year obsession.
Secrets of the World Class contains no theories. Every secret comes straight from the street of experience, either Steve’s own or that of his clients. This book is loaded with ideas you can implement immediately.
Steve is an internationally recognized expert in the field of peak performance and mental toughness. He’s spoken to many Fortune 500 companies and other companies around the world. Also, he was recently on the Larry King Show and the Today Show sharing what he has learned in his search for the keys to greatness. Here’s a small sampling from 27 highly motivational chapters from Secrets of the World Class:
Champions are driven by emotional motivators
The great ones chose discipline over pleasure
Middle class vs. world class
The great ones believe they cannot fail...they can only learn and grow
The great ones take responsibility
Champions have an immense capacity for world class concentration
Common sense is the foundation of high performance
The great ones make the complicated simple
Champions are driven by a world class belief system
By Ken Blanchard and Barbara Glanz Format: Hardcover Pages: 80 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours? Your competitive edge in today’s business environment is in how your customers are treated. If you want to succeed, it’s time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd. Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization. “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book and then some.” ~ Mac Anderson, founder, Simple Truths
By David McNally and Mac Anderson Format: Hardcover Pages: 128 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Push is inspired by David McNally’s famous story about the mother eagle’s supreme act of love – the push given at the moment when her offspring were ready to leave the nest and fly. It will make your heart smile! We’ve all seen it, or felt it, at some point in our life; how just one moment of encouragement can change a life forever. It can be the greatest gift you’ll ever give or receive. The Push is a beautifully designed collection of 25 unforgettable true stories about how a moment of encouragement changed a life forever. Our goal in this beautiful book is to inspire you to truly understand the power of encouragement by sharing many wonderful stories about how it can make a difference. We feel that there will be many a-ha heartfelt moments along the way. In fact, we are sure that when you are done reading this wonderful book that you will be inspired to make a difference with your life. Here’s what co-author Mac Anderson said: “When I look back at the moments when I needed The Push, and how it impacted my life, I knew that this is a book we had to publish!” The Push makes a beautiful gift, not only for friends and family, but also your team, so they can understand the awesome power of kindness and encouragement.
By Michael McMillan and John J. Murphy Format: Hardcover Pages: 104 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Cultivating high-performance teamwork is like growing a garden. We get out of it what we put into it. The i in Team challenges common misperceptions about teamwork and exposes the critical ingredients missing from many of today’s teams, businesses, and organizations. In it, authors Michael McMillan and John Murphy show you how to experience a paradigm shift, transcending independent thinking and unleashing interdependent power. This book will show you how to tap the unique potential, inputs and talents of the individuals on your team, while creating more intrigue, involvement and interaction among team members. In reading The i in Team, you’ll discover that not only is there an ’i“ in team, there are many.
By Vince Lombardi and Vince Lombardi Jr. Format: Hardcover Pages: 126 Dimensions: 170 mm x 170 mm Includes Audio CD/DVD Fastest delivery time: 1 to 2 days Inspired by Lombardi’s famous speech – “What it Takes to be #1”– this book is filled with vintage photographs, inspiring quotes and nine chapters that tie Lombardi’s philosophy into your organization or personal life. “Winning is not a some time thing; it’s an all the time thing. You don’t win once in a while; you don’t do things right once in a while; you do them right all the time. Winning is a habit, so is losing…” – Excerpt from Vince Lombardi’s speech, “What it takes to be #1” Lombardi! Perhaps no single word in the English language communicates such strong visions of excellence, discipline, commitment, and of course winning. The Lombardi philosophy transcends football. His powerful words capture the fundamentals of success — in any sport, any business, any life and any age. This remarkable gift book will bring Lombardi’s philosophy to life, like never before. Vintage photographs (some seen for the first time), great quotes, and nine inspirational chapters by Lombardi’s son, Vince Lombardi, Jr. that tie back to his father’s speech (Commitment, Discipline, Excellence, Mental Toughness, Habit, Faith, Passion, Results, and Truths).
By Todd Duncan Format: Hardcover Pages: 96 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you are one of the 14 million people that sell for a living – this book is for you! Whether you work for a fortune 500 company or are a one person show – the sales tips in this book will provide valuable tools for your success. Send and unexpected shot of inspiration to your salespeople and your distributors in field, or present it at your next sales meeting. Todd Duncan is a sales expert. And, whether we want to admit it or not, all of us are in the sales business in one form or another. In his book, The Simple Truths of Selling, Todd has captured the foundational truths of selling that can endow any salesperson with success, no matter their product or industry. This book truly captures what the essence of successful selling is all about. Its simplicity and clarity is powerful, and it should be a sales classic for many years to come. Todd is one of the nation’s leading sales experts, and his book “High Trust Selling” was on the Wall Street Journal’s best-seller list. His books, audiotapes and sales seminars have inspired thousands of people around the world.
By Vince Lombardi and Vince Lombardi Jr. Format: Hardcover Pages: 126 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days Inspired by Lombardi’s famous speech – “What it Takes to be #1”– this book is filled with vintage photographs, inspiring quotes and nine chapters that tie Lombardi’s philosophy into your organization or personal life. “Winning is not a some time thing; it’s an all the time thing. You don’t win once in a while; you don’t do things right once in a while; you do them right all the time. Winning is a habit, so is losing…” – Excerpt from Vince Lombardi’s speech, “What it takes to be #1” Lombardi! Perhaps no single word in the English language communicates such strong visions of excellence, discipline, commitment, and of course winning. The Lombardi philosophy transcends football. His powerful words capture the fundamentals of success — in any sport, any business, any life and any age. This remarkable gift book will bring Lombardi’s philosophy to life, like never before. Vintage photographs (some seen for the first time), great quotes, and nine inspirational chapters by Lombardi’s son, Vince Lombardi, Jr. that tie back to his father’s speech (Commitment, Discipline, Excellence, Mental Toughness, Habit, Faith, Passion, Results, and Truths).
By Mac Anderson and BJ Gallagher Format: Hardcover Pages: 144 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days This great little book contains 21 short chapters detailing aspects of a happy life, from having "An Attitude of Gratitude" to "Making Peace with the Past". Filled with poetry, stories, and photography to brighten any day and cause reflection over the little blessings in life. If you can't find happiness inside yourself, you'll never find it in the outside world, no matter where you move. Wherever you go, there you are. You take yourself with you. This is the essence of happiness – learning to find inner contentment in any situation. BJ Gallagher and Mac Anderson have teamed up again to put out another fantastic gift book. This book is an easy read detailing the collective life wisdom of the two authors. The Road to Happiness will make a great gift or addition to your own personal library.
By Nightingale-Conant Format: Hardcover Pages: 143 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days "What you get by achieving your goals is not as important as what you become by achieving your goals." –Henry David Thoreau After 50 years of teaching success, Nightingale Learning Systems has gathered together the common bonds and shared values of those individuals who occupy the rarest positions in their industries – the top 2 percent. With The Top 2%, our intention is to provide the latest research on what it takes to reach the top in the 21st Century—the road map for the next generation of achievers – starting with you. The fact is, the top 2 percent set the trends in every industry. They set the trends by imagining and dreaming things that didn't exist and then doing what it took to make it happen. Whether you're in business, entertainment, sports, politics or some other industry, if you're in the top 2 percent, you have the power and influence to make things happen. Find your overarching sense of purpose and focus on it, you'll find yourself with a drive and a passion you never felt before! As Dostoyevsky put it, "The secret of a man's being is not only to live, but to have something to live for." Find out what you're living for, and you'll be on your way to the stars.
By John J. Murphy Format: Hardcover Pages: 91 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you ever think customers are a pain in the butt, try to do business without them. When was the last time you were “wowed” by the service you received? Maybe you were wowed while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that – secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans – customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception. Downloadable discussion guide Are you using The How of Wow! as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on: Understanding what it takes to really wow customers today Defining who are your “Big C” customers Understanding your customer experience, and what they expect from your organization Using your tangible and intangible assets to really create raving fans. And more…