By Kathy Davis
Dimensions: 170 mm x 170 mm
Fastest delivery time: 1 to 2 days
What’s the secret to success?
America’s number one greeting card designer Kathy Davis shares seven secrets which catapulted her from creating cards in a corner of her bedroom to touching more than 100 million consumers worldwide each year. These principles can help inspire success in your life, making your journey creative, fulfilling and above all, your own
By Zig Ziglar Format: Hardcover Pages: 160 Dimensions: 200 mm x 200 mm Fastest delivery time: 1 to 2 days Inspiration 365 Days a Year by Zig Ziglar represents a collection of Zig’s favorite quotes paired with breathtaking photography and packaged in a large-format coffee table book. With this book, you will enjoy starting each day with one of Zig’s favorite inspirational quotes and a beautiful photo. Zig was a pioneer and a legend in the field of motivation and inspiration. Even after his passing in 2011, his works continue to inspire millions. Inspiration 365 Days a Year is one of those works, guaranteed to inspire you every day of the year. It is our honor to bring Zig’s favorite quotes to life in this 160-page, stunning 8” x 8” coffee table book.
By Robert Smith Format: Hardcover Pages: 144 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days 20,000 Days... and Counting provides simple strategies to make each day of your life one of intense purpose and lasting influence. One hundred years from now, what will you have left behind? What will your legacy be? Most people measure their life in years. But what if you could live each day with intense purpose, constant joy, and lasting influence? 20,000 Days… and Counting provides simple strategies that will allow you to be 100 percent present and intentional with every passing minute of every day, for the rest of your life. This is not a book to be used for passing the time; it’s a book to be used for squeezing every last day, hour, minute, and second out of life until your life is done and you’ve given, loved, and celebrated all your could.
By John J. Murphy Format: Hardcover Pages: 91 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you ever think customers are a pain in the butt, try to do business without them. When was the last time you were “wowed” by the service you received? Maybe you were wowed while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that – secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans – customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception. Downloadable discussion guide Are you using The How of Wow! as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on: Understanding what it takes to really wow customers today Defining who are your “Big C” customers Understanding your customer experience, and what they expect from your organization Using your tangible and intangible assets to really create raving fans. And more…
By Nightingale-Conant Format: Hardcover Pages: 143 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days "What you get by achieving your goals is not as important as what you become by achieving your goals." –Henry David Thoreau After 50 years of teaching success, Nightingale Learning Systems has gathered together the common bonds and shared values of those individuals who occupy the rarest positions in their industries – the top 2 percent. With The Top 2%, our intention is to provide the latest research on what it takes to reach the top in the 21st Century—the road map for the next generation of achievers – starting with you. The fact is, the top 2 percent set the trends in every industry. They set the trends by imagining and dreaming things that didn't exist and then doing what it took to make it happen. Whether you're in business, entertainment, sports, politics or some other industry, if you're in the top 2 percent, you have the power and influence to make things happen. Find your overarching sense of purpose and focus on it, you'll find yourself with a drive and a passion you never felt before! As Dostoyevsky put it, "The secret of a man's being is not only to live, but to have something to live for." Find out what you're living for, and you'll be on your way to the stars.
By David McNally and Mac Anderson Format: Hardcover Pages: 128 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Push is inspired by David McNally’s famous story about the mother eagle’s supreme act of love – the push given at the moment when her offspring were ready to leave the nest and fly. It will make your heart smile! We’ve all seen it, or felt it, at some point in our life; how just one moment of encouragement can change a life forever. It can be the greatest gift you’ll ever give or receive. The Push is a beautifully designed collection of 25 unforgettable true stories about how a moment of encouragement changed a life forever. Our goal in this beautiful book is to inspire you to truly understand the power of encouragement by sharing many wonderful stories about how it can make a difference. We feel that there will be many a-ha heartfelt moments along the way. In fact, we are sure that when you are done reading this wonderful book that you will be inspired to make a difference with your life. Here’s what co-author Mac Anderson said: “When I look back at the moments when I needed The Push, and how it impacted my life, I knew that this is a book we had to publish!” The Push makes a beautiful gift, not only for friends and family, but also your team, so they can understand the awesome power of kindness and encouragement.
By Stephen R. Covey Format: Hardcover Pages: 112 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days “The key to life is not accumulation. It’s contribution.” That quote from Stephen R. Covey described how he lived his own life. He was a legendary figure—an internationally respected leadership authority, family expert, teacher, organizational consultant and author, whose advice gave insight to millions. Enjoy the wisdom from the ages that inspired one of the great men of our times.
By Todd Duncan Format: Hardcover Pages: 96 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you are one of the 14 million people that sell for a living – this book is for you! Whether you work for a fortune 500 company or are a one person show – the sales tips in this book will provide valuable tools for your success. Send and unexpected shot of inspiration to your salespeople and your distributors in field, or present it at your next sales meeting. Todd Duncan is a sales expert. And, whether we want to admit it or not, all of us are in the sales business in one form or another. In his book, The Simple Truths of Selling, Todd has captured the foundational truths of selling that can endow any salesperson with success, no matter their product or industry. This book truly captures what the essence of successful selling is all about. Its simplicity and clarity is powerful, and it should be a sales classic for many years to come. Todd is one of the nation’s leading sales experts, and his book “High Trust Selling” was on the Wall Street Journal’s best-seller list. His books, audiotapes and sales seminars have inspired thousands of people around the world.
By John C. Maxwell Format: Hardcover Pages: 144 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The key to becoming an effective leader is not to focus on making other people follow, but on making yourself the kind of person they want to follow. You must become someone others can trust to take them where they want to go. The characteristics that define true leaders are tackled in The Right to Lead by John Maxwell. And there’s no better person to provide insight on the subject. An internationally recognized leadership expert, speaker and author, John has sold more than 18 million books. His organizations have trained more than two million leaders worldwide. In The Right to Lead, you’ll read about people who have earned the right to lead others. They display the key qualities that made them worthy of followers: action, vision, sacrifice, risk, determination, service and integrity.
By Ken Blanchard and Barbara Glanz Format: Hardcover Pages: 80 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours? Your competitive edge in today’s business environment is in how your customers are treated. If you want to succeed, it’s time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd. Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization. “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book and then some.” ~ Mac Anderson, founder, Simple Truths