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Stuck on Stop

Code: 785127

Stuck on Stop
R85

By Vicki Hitzges
Format: Hardcover
Pages: 112
Dimensions: 170 mm x 170 mm
Fastest delivery time: 1 to 2 days

There’s still plenty of time before this assignment is due…

I’ll get to it tomorrow…

We typically learn procrastination when we are kids, and we may continue to struggle with it our entire lives. What we often fail to understand is that procrastination makes a person ordinary (at best). We can’t do our finest work at the last minute. Creativity is a process that takes time.

The good news is that we can learn how to stop procrastinating…how to get assignments done right away. Nothing beats the satisfaction of having the project complete, the assignment thought through, the task done.

In Stuck on Stop, Vicki Hitzges shares strategies to get you going when you’d rather do anything but work. These guidelines only work if you do. And the payoff is great. Let’s go…

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The How of Wow!

By John J. Murphy Format: Hardcover Pages: 91 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days If you ever think customers are a pain in the butt, try to do business without them. When was the last time you were “wowed” by the service you received? Maybe you were wowed while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that – secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans – customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception. Downloadable discussion guide Are you using The How of Wow! as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on: Understanding what it takes to really wow customers today Defining who are your “Big C” customers Understanding your customer experience, and what they expect from your organization Using your tangible and intangible assets to really create raving fans. And more…