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212 Service

212 Service

By Mac Anderson Format: Hardcover Pages: 107 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. The one extra degree of effort, in business and life, can separate the good from the great. In 212º Service, Mac Anderson covers the ten rules for creating a top notch service culture that any type and any size business can employ to take their service culture to the extra degree. Written with real life examples, this book will have your team excited and coming up with their own ideas to make your service culture the best it can be. This is a great way to kick off your meeting or new hire training followed by each employee reading and discussing this engaging book. With the powerful DVD movie included, use as a kick off at new employee training, sales meetings, and national conventions. Downloadable Discussion Guide Are you using 212º Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on: Creating a common definition of 212º Service and a great service culture Understanding key concepts such as becoming a servant leader Defining a company vision that will engage the hearts and minds to deliver exceptional service

The Simple Truths of Service

The Simple Truths of Service

By Ken Blanchard and Barbara Glanz Format: Hardcover Pages: 80 Dimensions: 170 mm x 170 mm Fastest delivery time: 1 to 2 days The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours? Your competitive edge in today’s business environment is in how your customers are treated. If you want to succeed, it’s time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd. Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization. “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book and then some.” ~ Mac Anderson, founder, Simple Truths